# Vault Login in GovCloud (US\_GOV) Region

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Major outage
- lasted 12m
- started 2023-12-19 00:03 UTC
- Keeper Web Vault (GovCloud), Keeper Admin Console (GovCloud)
- id: DWN-de9ae65b0f
- Official page: https://stspg.io/xhmgnqshl23j

## Updates from Keeper
### 2023-12-19 00:03 UTC: identified
We are aware of vault login errors in the US\_GOV region. Keeper DevOps team is investigating the issue related to a recent backend app update.

### 2023-12-19 00:14 UTC: resolved
The issue has been resolved. We have reverted the backend update in GovCloud and services are restored.

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