# Chatlayer Service Disruption

- Provider: [Sinch](https://down.guide/providers/sinch)
- Confidence: Confirmed
- Impact: Major outage
- lasted 2h 29m
- started 2026-03-15 12:25 UTC
- Chatlayer Bot Engine - EMEA, Chatlayer Voice Engine - EMEA, Chatlayer App Integrations - EMEA
- eu
- id: DWN-e01a5119da
- Official page: https://stspg.io/0bdyfmg89kj5

## Updates from Sinch
### 2026-03-15 12:25 UTC: investigating
We are currently experiencing a service disruption where old messages are regenerated without end user interaction.
We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share.
Incident Start Time: 2026-03-15 8:00 UTC
Impact: Old conversations appearing as new in the History panel

### 2026-03-15 12:33 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-15 13:09 UTC: monitoring
A fix has been implemented and we are monitoring the results.
Restoration Time: 2026-03-15 13:00 UTC

### 2026-03-15 14:54 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-03-15 08:00 UTC
Incident End Time: 2026-03-15 13:46 UTC

From the builder: does your app depend on Sinch? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=sinch) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Sinch.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-e01a5119da), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.