# \[Medium\] Customers may experience issues previewing files

- Provider: [Box](https://down.guide/providers/box)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-03-18 18:00 UTC
- us
- Box states the impact was 2026-03-17 18:56 UTC to 2026-03-18 19:42 UTC (1d)
- id: DWN-e108fa4ddc
- Official page: https://stspg.io/q0mdmlwrlp2b

## Updates from Box
### 2026-03-18 18:00 UTC: resolved
Between 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

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