# Attachments Disabled Message

- Provider: [Smartsheet](https://down.guide/providers/smartsheet)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 4h 31m
- started 2025-10-14 16:39 UTC
- Attachments
- id: DWN-e12b85ed98
- Official page: https://stspg.io/ddkknd8cyn5t

## Updates from Smartsheet
### 2025-10-14 16:39 UTC: investigating
We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.

### 2025-10-14 17:10 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-14 21:10 UTC: resolved
This incident has been resolved.

### 2025-10-28 17:43 UTC: postmortem
Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.

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