- Level
- confirmed
- Worst impact
- Major outage
- Components
- US - Trace Assembly, PagerDuty Events API, US - Service Directory, US - Unified Alerting, US - Dashboards, US - Streams Alerting, US - Trace Statistics, Slack Apps/Integrations, US - Notebooks, US - Metrics, US - Observability - API, Slack Connections, US - Change Intelligence, US - Logs, US - Explorer, Slack Messaging, US - Logs Search
- Regions
- us
- Down Index
- 52of 100
What to do
Check whether you use ServiceNow Cloud Observability US - Trace Assembly, PagerDuty Events API, US - Service Directory, US - Unified Alerting and 13 more in us. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 42m it lasted.
Anything that failed between 2025-06-12 18:55 UTC and 2025-06-12 21:37 UTC may need a replay.Subscribe to ServiceNow Cloud Observability's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=lightstep works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from ServiceNow Cloud Observability 4
- investigating
We're investigating a mass outage.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
The incident is resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e35801287b
Is ServiceNow Cloud Observability still down?
No, this incident was resolved 2025-06-12 21:37 UTC. For ServiceNow Cloud Observability's live state, see https://down.guide/providers/lightstep.
How long did it last?
2h 42m, from 2025-06-12 18:55 UTC to 2025-06-12 21:37 UTC, by the times ServiceNow Cloud Observability posted.
What was affected?
ServiceNow Cloud Observability named US - Trace Assembly, PagerDuty Events API, US - Service Directory, US - Unified Alerting and 13 more in us.
What caused it?
ServiceNow Cloud Observability hasn't published a root cause. If it does, it shows here.
Where does this come from?
ServiceNow Cloud Observability's official status page, https://status.lightstep.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.