# Mass outage

- Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep)
- Confidence: Confirmed
- Impact: Major outage
- lasted 2h 42m
- started 2025-06-12 18:55 UTC
- US - Trace Assembly, PagerDuty Events API, US - Service Directory +14
- us
- id: DWN-e35801287b
- Official page: https://stspg.io/hptklxckdp5q

## Updates from ServiceNow Cloud Observability
### 2025-06-12 18:55 UTC: investigating
We're investigating a mass outage.

### 2025-06-12 18:59 UTC: investigating
We are continuing to investigate this issue.

### 2025-06-12 20:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-12 21:37 UTC: resolved
The incident is resolved.

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