Unable to login to CloudBees Feature Management

What to do

• Check whether your product depends on CloudBees. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 23m it lasted.

  Anything that failed between 2022-11-17 09:20 UTC and 2022-11-17 14:43 UTC may need a replay.

• Subscribe to CloudBees's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jenkins works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from CloudBees 6

1. investigatingNov 17, 2022, 9:20 AM UTC

   We are aware of a problem logging into CloudBees Feature Management and are investigating the cause. Flag use by SDK and delivery of your targeting is unaffected.

   provider

2. investigatingNov 17, 2022, 9:24 AM UTC

   The CloudBees Feature Management API is operating normally. Whilst the web interface is unavailable, you can continue to make updates to Flags using the API: https://docs.cloudbees.com/docs/cloudbees-feature-management-rest-api/latest/introduction

   provider

3. investigatingNov 17, 2022, 9:59 AM UTC

   On further investigation, some API requests are failing. We are continuing to investigate the cause and identify a solution!

   provider

4. identifiedNov 17, 2022, 10:34 AM UTC

   We have identified some connectivity (DNS) errors in our infrastructure and are working on a fix for this.

   provider

5. monitoringNov 17, 2022, 11:28 AM UTC

   We have found the cause of the connectivity problems and applied a fix. The web interface and API are fully functional again and we will continue to monitor.

   provider

6. resolvedNov 17, 2022, 2:43 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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