# Elevated TTS errors in Asia Pacific (Mumbai)

- Provider: [Cartesia](https://down.guide/providers/cartesia)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-11-15 07:11 UTC
- apac
- id: DWN-e62c49bfbf
- Official page: https://status.cartesia.ai/incidents/01M7F0QM8Y4P41796C8HNK3QXG

## Summary
Cartesia says an internal routing component in Asia Pacific (Mumbai) lost its connection and did not reconnect automatically, causing many TTS requests to fail or respond slowly. Service was restored at 06:03 UTC on November 15; the incident is resolved.

_Written by anthropic/claude-haiku-5.5 from Cartesia's own updates._

## Updates from Cartesia
### 2026-11-15 05:51 UTC: resolved
From 21:51 PT on November 14 (05:51 UTC, November 15), an internal routing component lost its connection and did not reconnect automatically. As a result, a substantial portion of TTS requests in our Asia Pacific (Mumbai) region failed or responded slowly. We identified the issue and restored service at 22:03 PT (06:03 UTC), and error rates and latency have been normal since. We’re improving how this component recovers more gracefully from connection failures in the future.

### 2026-11-15 07:12 UTC: monitoring
We have mitigated the issue on our end and are continuing to monitor the state of our service.

### 2026-11-15 09:23 UTC: resolved
This incident has been resolved.

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