# Inbox Feed API returning 504 and 502 errors

- Provider: [Novu](https://down.guide/providers/novu)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 6m
- started 2025-10-15 10:53 UTC
- id: DWN-e7d69533ad
- Official page: https://novustatus.com/incident/744666

## Root cause
> Due to overload caused by the incident, inbox feed endpoints experienced an elevated 502 and 504 error rates.

Category: Capacity. [Postmortem](https://novustatus.com/incident/744666)

## Updates from Novu
### 2025-10-15 10:53 UTC: update
Due to overload caused by the incident, inbox feed endpoints experienced an elevated 502 and 504 error rates.

### 2025-10-15 10:59 UTC: resolved
We have restored the inbox feed API, altho still experiencing slow response times on preference endpoints.

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