# Retell Telnyx Outage

- Provider: [Retell AI](https://down.guide/providers/retell)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2025-04-01 17:13 UTC
- id: DWN-e8a383be41
- Official page: https://stspg.io/yw3zd5567msj

## Updates from Retell AI
### 2025-03-31 15:00 UTC: resolved
Telnyx temporarily banned our account at 8:15 AM PDT 03/31/2025 due to a scammer being reported on the platform, which triggered a traceback event. We’ve implemented KYC measures along with several detection protocols, and have reported all remediation steps to Telnyx. The ban has since been lifted on 9.30 AM. We’ll continue to monitor the situation closely.

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