# Issues sending emails to customers

- Provider: [DatoCMS](https://down.guide/providers/datocms)
- Confidence: Confirmed
- Impact: Degraded
- lasted 0m
- started 2026-08-17 08:20 UTC
- id: DWN-e8e9ffc421
- Official page: https://status.datocms.com/incidents/2026-08-10-issues-sending-emails-to-customers/

## Updates from DatoCMS
### 2026-08-17 08:20 UTC: resolved
Resolved — The issue has been resolved.
 Monitoring — Starting from August 9th at 16:00 UTC, our platform was unable to send emails to customers. This affected all system-generated emails, including account verification and billing notifications.
 Email delivery was restored today, August 10th, at around 14:30 UTC, and emails are now being sent normally. No emails have been lost: messages generated during this period have been queued and are being delivered.
 We are monitoring the situation and we apologize for the inconvenience.

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