# Okta SSO Logins

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 11m
- started 2024-05-17 20:25 UTC
- Keeper Web Vault (US)
- us
- id: DWN-e9ade8e6e7
- Official page: https://stspg.io/k3w2yss2804s

## Root cause
> The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions.

[Postmortem](https://stspg.io/k3w2yss2804s)

## Updates from Keeper
### 2024-05-17 20:25 UTC: identified
We're aware of Okta SSO login errors. We have identified the issue and it will be resolved within a few minutes.

### 2024-05-17 20:36 UTC: resolved
The issue has been resolved. The issue was caused by a backend software update which had the effect of throwing an error during some Okta SSO login transactions. Our DevOps team quickly reverted the change and our engineers will be addressing the bug in a follow-up release.

From the builder: does your app depend on Keeper? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=keeper) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Keeper.

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