# Basecamp 5 and HEY are down

- Provider: [Basecamp](https://down.guide/providers/basecamp)
- Confidence: Confirmed
- Impact: Major outage
- lasted 24m
- started 2026-09-29 12:10 UTC
- Basecamp 5, HEY
- us
- id: DWN-ebebc31c44
- Official page: https://www.37status.com/incidents/70

## Updates from Basecamp
### 2026-09-29 12:10 UTC: investigating
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

### 2026-09-29 12:20 UTC: investigating
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

### 2026-09-29 12:26 UTC: investigating
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

### 2026-09-29 12:30 UTC: investigating
Basecamp 5 and HEY are coming back online. We're actively monitoring both.

### 2026-09-29 12:32 UTC: investigating
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

### 2026-09-29 12:34 UTC: resolved
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

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