# AI Agents not reading Knowledge Base

- Provider: [Aircall](https://down.guide/providers/aircall)
- Confidence: Confirmed
- Impact: Degraded
- lasted 28m
- started 2026-08-05 16:48 UTC
- AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent
- id: DWN-ec2baf5839
- Official page: https://stspg.io/747khr7v0cq7

## Updates from Aircall
### 2026-08-05 16:48 UTC: investigating
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

### 2026-08-05 16:59 UTC: monitoring
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor

### 2026-08-05 17:16 UTC: resolved
This is confirmed fully resolved

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