# Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region

- Provider: [Bird](https://down.guide/providers/messagebird)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 16m
- started 2026-07-08 20:12 UTC
- Dashboard - app.bird.com, Analytics - US (West), Contacts - US (West)
- us, us-west-1
- id: DWN-ec6b09e239
- Official page: https://stspg.io/bsx40hd49lzr

## Updates from Bird
### 2026-07-08 20:12 UTC: investigating
We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue
The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.

### 2026-07-08 22:10 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-08 22:28 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Bird? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=messagebird) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Bird.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-ec6b09e239), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.