# Intermittent issues loading the in-app message editor.

- Provider: [Customer.io](https://down.guide/providers/customerio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 41m
- started 2025-12-09 14:20 UTC
- Management Interface
- id: DWN-ed5e4d9943
- Official page: https://stspg.io/52ryj56bnjct

## Updates from Customer.io
### 2025-12-09 14:20 UTC: investigating
We are currently investigating an issue preventing the in-app message editor from loading in some accounts.

### 2025-12-09 14:21 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-09 15:01 UTC: resolved
The team has identified the issue and released a fix.

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