# Issues using 1Password passkeys

- Provider: [Rippling](https://down.guide/providers/rippling)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1d 1h
- started 2026-10-07 20:07 UTC
- id: DWN-ed654f9c0d
- Official page: https://stspg.io/kkqntvbk4qz0

## Updates from Rippling
### 2026-10-07 20:07 UTC: identified
Users with version 8.12.40.31 of the 1Password browser extension may be unable to complete passkey verification to sign in, or add new Rippling passkeys to their account. 1Password is preparing a fix, and we will share another update when more information is available.

### 2026-10-08 18:50 UTC: monitoring
Rippling passkey sign-in and creation are restored with 1Password extension version 8.12.41, now available for Chrome, Edge, and Safari. Updating the extension restores Rippling passkey functionality; Firefox users were not affected.

### 2026-10-08 21:58 UTC: resolved
This incident has been resolved.

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