# app.circle.so is down

- Provider: [Circle](https://down.guide/providers/circle)
- Confidence: Confirmed
- Impact: Operational
- lasted 3m
- started 2025-12-17 00:48 UTC
- Sign-up & Login, REST API, Circle iOS App +14
- id: DWN-eebc778f9e
- Official page: https://stspg.io/ns6hxxztd1wb

## Updates from Circle
### 2025-12-17 00:48 UTC: investigating
We are currently investigating this issue.

### 2025-12-17 00:51 UTC: resolved
This incident has been resolved.

### 2025-12-17 01:55 UTC: postmortem
Total duration of related service interruptions: Approximately 11 minutes
Summary
On December 16, Circle experienced a short period of degraded performance and partial unavailability. The issue was caused by an unintended increase in background processing following a recent backend change, which briefly increased system load and impacted platform responsiveness.
Impact
During the incident window, some users may have experienced slow page loads, timeouts, or temporary difficulty accessing certain areas of the platform. No customer data was lost or corrupted.
Resolution
Our engineering team quickly identified the source of the increased load, removed the underlying cause, and stabilized the system. Services were fully restored shortly afterward, and we have taken steps to reduce the likelihood of similar incidents.
Thank you
We appreciate your patience while we worked through this issue. If you have any questions or notice anything unusual following the incident, our support team is here to help.

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