# MURAL Collaboration Issue - Provider: [Mural](https://down.guide/providers/mural) - Confidence: Confirmed - Impact: Major outage - lasted 1h 7m - started 2022-11-30 10:05 UTC - Realtime collaboration - eu - id: DWN-ef3393e1aa - Official page: https://stspg.io/q1rc8sd0ch9v ## Root cause > This was caused by a configuration change that resulted in connections to our EU database being rejected. Category: Deploy or config change. [Postmortem](https://stspg.io/q1rc8sd0ch9v) ## Updates from Mural ### 2022-11-30 10:05 UTC: investigating MURAL is experiencing connection issues, leaving users unable to collaborate, seeing a 'Trying to Reconnect' message. We're investigating and will restore regular service ASAP. Please check our status page for the most up-to-date info đŸ‘‰ status.mural.co/ ### 2022-11-30 10:13 UTC: identified The issue has been identified and a fix has been implemented. ### 2022-11-30 10:13 UTC: identified We are continuing to work on a fix for this issue. ### 2022-11-30 10:17 UTC: monitoring A fix has been implemented and we are monitoring the results. ### 2022-11-30 11:12 UTC: resolved This incident has been resolved. ### 2022-12-05 12:43 UTC: postmortem What happened? At 06:40 UTC we started to receive notifications from Mural users that were unable to access their content in our European datacenter. This was caused by a configuration change that resulted in connections to our EU database being rejected. Once the cause of the issue was identified, an emergency fix was created, tested and deployed. Normal service was restored at 07:17 UTC. The impact of the emergency fix was monitored for an hour, after which the incident was declared as ‘resolved’. Summary Murals in our EU datacenter were unavailable from 06:40 to 07:17 UTC, for a total of 37 minutes of service interruption. What we've done to avoid this happening again We are improving our deployment processes and monitoring to include anomalies in the volume of realtime connections. From the builder: does your app depend on Mural? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=mural) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Mural. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-ef3393e1aa), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.