# Hightouch App Issues

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 8h 27m
- started 2025-09-16 15:16 UTC
- Reverse ETL, Customer Studio, Intelligence
- Hightouch states the impact was 2025-09-16 15:06 to 16:40 UTC (1h 34m)
- id: DWN-f29a8316ed
- Official page: https://stspg.io/m8lgdl87w1x2

## Updates from Hightouch
### 2025-09-16 15:16 UTC: investigating
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.

### 2025-09-16 15:27 UTC: monitoring
App access has been restored. We are continuing to monitor the situation.

### 2025-09-16 18:18 UTC: monitoring
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.

### 2025-09-16 23:43 UTC: resolved
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing.
This issue has now been resolved. All functionality has returned to normal.

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