Software Inventory Delay

What to do

• Check whether you use JumpCloud System Insights - US Region in us. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 38m it lasted.

  Anything that failed between 2025-09-18 11:57 UTC and 2025-09-18 14:35 UTC may need a replay.

• Subscribe to JumpCloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=jumpcloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from JumpCloud 5

1. investigatingSep 18, 2025, 11:57 AM UTC

   We are aware of a delay in software inventory data updating. We are currently working on this and aim to update within 1 hour.

   provider

2. identifiedSep 18, 2025, 1:03 PM UTC

   We have identified the issue and are applying a fix to resolve this issue. We will update within an hour.

   provider

3. identifiedSep 18, 2025, 2:07 PM UTC

   We are still applying the fix. We will update as soon as the delay reduces.

   provider

4. monitoringSep 18, 2025, 2:17 PM UTC

   The fix has been applied. Software Inventory data is now within the acceptable time range. We will continue to monitor.

   provider

5. resolvedSep 18, 2025, 2:35 PM UTC

   The data is now remaining within the acceptable range. We consider this to be resolved.

   provider

Corrections

None so far.

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