# Delivery Issue France - Bouygues Telecom

- Provider: [Sinch](https://down.guide/providers/sinch)
- Confidence: Confirmed
- Impact: Degraded
- lasted 13h 59m
- started 2026-11-09 14:02 UTC
- SMS - EMEA
- eu
- id: DWN-f531ce40af
- Official page: https://stspg.io/4j40dlh03jr4

## Summary
Sinch says it is seeing delivery issues in France on Bouygues Telecom, with missing or late delivery receipts, starting 2026-11-09 12:07 UTC. Sinch says a fix has been implemented and it is monitoring the results.

_Written by anthropic/claude-haiku-5.5 from Sinch's own updates._

## Updates from Sinch
### 2026-11-09 14:02 UTC: investigating
We are currently observing delivery issues in France - Bouygues Telecom
Incident Start Time: 2026-11-09 12:07 UTC
Impact: Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.

### 2026-11-09 16:10 UTC: investigating
We are continuing to investigate this issue.

### 2026-11-09 19:25 UTC: investigating
We are continuing to investigate this issue.

### 2026-11-10 00:13 UTC: investigating
We are continuing to investigate this issue.

### 2026-11-10 01:33 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-11-10 04:00 UTC: resolved
This incident has been resolved.
Incident Start Time: 2026-11-09 12:07 UTC
Incident End Time: 2026-11-10 01:40 UTC

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