# Some users might experience errors when trying to access designs

- Provider: [Canva](https://down.guide/providers/canva)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 39m
- started 2026-05-07 01:32 UTC
- id: DWN-f991176b30
- Official page: https://stspg.io/393nn4jgy9b7

## Updates from Canva
### 2026-05-07 01:32 UTC: identified
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We have identified the issue and are working on a fix.

### 2026-05-07 01:55 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-07 02:11 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Canva? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=canva) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Canva.

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