# Page Builder unavailable

- Provider: [Prismic](https://down.guide/providers/prismic)
- Confidence: Confirmed
- Impact: Operational
- lasted 8h 1m
- started 2025-07-04 05:28 UTC
- id: DWN-fa31fb223e
- Official page: https://status.prismic.io/incidents/01JZ9YGQT6Q0DR8DH48KQK0TB1

## Updates from Prismic
### 2025-07-04 05:28 UTC: identified
We are currently investigating an issue affecting the Page Builder.
This issue is due to an incident on one of our key provider, we are working toward mitigation
:rocket: Next Update Expected: Mitigation of provider incident
Thank you for your patience!

### 2025-07-04 06:36 UTC: monitoring
A fix has been implemented, and we are currently monitoring the situation to ensure full recovery.
Thank you for your patience!

### 2025-07-04 08:20 UTC: monitoring
The issue seems to be resolved for all users.
We are still on monitoring stage, and will be for the next hour, to ensure there is no regression.

### 2025-07-04 13:29 UTC: resolved
The issue has been fully resolved. All systems have been operational from 7am CET. We have been monitoring the situation closely and we are now in a position to resolve the incident.
The root cause has been the failing of one of our external proiders.
We have taken the necessary preventative steps to avoid a similar situation in the future.

From the builder: does your app depend on Prismic? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=prismic) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Prismic.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-fa31fb223e), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.