# LLamaIndex Sparse Retrieval Outage

- Provider: [LlamaCloud](https://down.guide/providers/llamaindex)
- Confidence: Confirmed
- Impact: Major outage
- lasted 3h 33m
- started 2025-04-29 17:11 UTC
- LlamaParse API
- id: DWN-fa4d1b9774
- Official page: https://stspg.io/jxqw4hftw8dx

## Updates from LlamaCloud
### 2025-04-29 17:11 UTC: investigating
We are currently investigating this issue.

### 2025-04-29 17:43 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-04-29 20:44 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on LlamaCloud? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=llamaindex) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention LlamaCloud.

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