# Issues using 3.11 custom images

- Provider: [Hex](https://down.guide/providers/hex)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 4h 21m
- started 2025-11-07 15:07 UTC
- Kernels
- id: DWN-fb074caa62
- Official page: https://stspg.io/942nz6jg2jw0

## Updates from Hex
### 2025-11-07 15:07 UTC: investigating
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.

### 2025-11-07 15:26 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-07 16:40 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-11-07 19:28 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Hex? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=hex) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Hex.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-fb074caa62), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.