RESOLVED: Issue Affecting Multiple Services

What to do

• Check whether you use Wix My Sites, Wix Editor, Site Loading, Side Menu and 2 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.

  Anything that failed between 2026-11-04 14:43 UTC and 2026-11-04 14:52 UTC may need a replay.

• Subscribe to Wix's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=wix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Wix 4

1. identifiedNov 4, 2026, 2:43 PM UTC

   We are aware that some website owners are experiencing issues with accessing and managing websites and are currently investigating it.

   provider

2. monitoringNov 4, 2026, 2:47 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. resolvedNov 4, 2026, 2:52 PM UTC

   This incident has been resolved.

   provider

4. postmortemNov 9, 2026, 4:02 PM UTC

   On November 4, between 2:41 PM and 2:55 PM UTC, some users had trouble loading the Wix Editors and Dashboard, logging in, and creating new sites. In the same window, a small share of live site views \(under 5%\) failed to load while most live sites kept loading normally. Some site visitors could not complete purchases or bookings. Service was fully restored by 2:55 PM UTC. A recent update to one of our internal platform services sent a burst of very large requests to a database used by different critical services. The database was overloaded and became unavailable, and the services that depend on it returned errors. We traced the load to the update and reverted it within minutes. Our database engineering team then restored the database, and we added extra capacity as a precaution. Following this incident, we fixed the update that was the source of the issue: it now requests only the data it needs and limits how many requests run at once. We are also ensuring a smaller potential blast radius as fewer critical services will depend on a single database and working on strengthening the resilience of live sites so all sites continue loading even when an internal service they depend on is unavailable.

   provider

Corrections

None so far.

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