# Increased 500 errors

- Provider: [Loops](https://down.guide/providers/loops)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 30m
- started 2025-09-03 08:14 UTC
- Loops, API, Campaigns +4
- id: DWN-fd3a557770
- Official page: https://stspg.io/d0c9kns4mcf1

## Root cause
> Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database.

[Postmortem](https://stspg.io/d0c9kns4mcf1)

## Updates from Loops
### 2025-09-03 08:14 UTC: investigating
We are currently investigating this issue.

### 2025-09-03 08:33 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-03 08:38 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-03 08:44 UTC: resolved
This incident has been resolved.

### 2025-09-04 14:00 UTC: postmortem
Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.

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