# Artifactory Service outage affecting multiple customers across several AWS regions

- Provider: [JFrog](https://down.guide/providers/jfrog)
- Confidence: Confirmed
- Impact: Major outage
- lasted 3h 16m
- started 2025-10-20 07:42 UTC
- Artifactory, Artifactory, Artifactory +1
- id: DWN-fecf523568
- Official page: https://stspg.io/nr6zmz8v42wl

## Root cause
> Service disruption confirmed to be caused by an issue with the AWS Cloud vendor.

Category: Upstream dependency. [Postmortem](https://stspg.io/nr6zmz8v42wl)

## Updates from JFrog
### 2025-10-20 07:42 UTC: investigating
We are currently investigating this issue.

### 2025-10-20 08:01 UTC: investigating
Service disruption confirmed to be caused by an issue with the AWS Cloud vendor.
JFrog Engg teams are engaged, analyzing the vendor's progress, and monitoring service stability

### 2025-10-20 09:45 UTC: monitoring
AWS are resuming their services and we see a positive impact on JFrog services. SLO is almost 100% and all Artifactory transactions have been resumed. We are still monitoring the systems health. AWS Incident status chronology can be referred here: https://health.aws.amazon.com/health/status

### 2025-10-20 10:57 UTC: resolved
All services are up and running - see also https://health.aws.amazon.com/health/status

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