# New Twilio Accounts Experiencing Email Product Provisioning Delays

- Provider: [SendGrid](https://down.guide/providers/sendgrid)
- Confidence: Confirmed
- Impact: Degraded
- monitoring a fix, open 2h 15m
- started 2026-11-15 13:16 UTC
- Other
- id: DWN-ffdea15b63
- Official page: https://stspg.io/ctpwkwqyqn2g

## Summary
SendGrid says some newly created Twilio accounts may be unable to use Twilio Email immediately after creation, due to email product provisioning delays. As of 14:22 UTC on 2026-11-15, the provider reports signs of recovery and is monitoring the issue.

_Written by anthropic/claude-haiku-5.5 from SendGrid's own updates._

## Updates from SendGrid
### 2026-11-15 13:16 UTC: investigating
We are investigating an issue where users may experience provisioning delays into their email product after account creations, and some newly created Twilio accounts may not be able to use Twilio Email immediately. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-15 14:22 UTC: monitoring
We are seeing signs of recovery and we are currently monitoring. We will provide another update in 1 hours or as soon as more information becomes available.

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