# Elevated connection errors in us-east-1

- Provider: [Ably](https://down.guide/ably)
- Level: confirmed
- Impact: Degraded
- lasted 14h 21m
- started 2026-10-25 21:24 UTC
- US East (Northern Virginia)
- us, us-east-1, us-east-2, us-west-1
- id: DWN-092f4de2fb
- Official page: https://stspg.io/xzs7yhdsyksy

## Updates from Ably
### 2026-10-25 21:24 UTC: investigating
We are seeing an elevated rate of connection errors in the us-east-1 region, seemingly as a result of a partial loadbalancer failure. We are disabling the region so traffic will be routed to other US sites.

### 2026-10-25 21:33 UTC: monitoring
Traffic is no longer being routed to us-east-1, but instead to us-east-2 and us-west-1.
We are continuing to investigate the root cause of the networking issue in us-east-1.

### 2026-10-25 22:55 UTC: monitoring
us-east-1 remains disabled. All traffic is being routed to other regions so there is no ongoing impact on service.

### 2026-10-26 11:45 UTC: resolved
us-east-1 is reenabled and the service is operating normally.
The root cause has been confirmed to be a defective Network Load Balancer that was causing a small fraction of connection attempts in the region to fail. We are awaiting a postmortem from AWS on the issue, and will publish our own postmortem here once we have that.

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