# Occasional anomalously-high \`messages.inbound.rest.messages.refused\` stat when a rest publish is refused

- Provider: [Ably](https://down.guide/ably)
- Level: confirmed
- Impact: Degraded
- lasted 2h 8m
- started 2024-10-11 10:12 UTC
- Ably Platform
- id: DWN-55cb45b51a
- Official page: https://stspg.io/ztqw94pgbg6q

## Updates from Ably
### 2024-10-11 10:12 UTC: identified
Since Monday 7th, a REST publish that was refused by Ably's servers (for example, for being above the maximum message size) had a small probability of contributing an incorrect, anomalously high message inbound refused stat (key \`messages.inbound.rest.messages.refused\`) to app and account stats.
Since refused messages do not count towards a customer's chargeable message quota, this bug did not result on anyone being charged more or having their quota used up. However, in a couple of cases it did momentarily trigger a customer's account-wide instantaneous message rate limit (\`messages.maxRate\`), for which we apologise.
We are rolling out a fix for this currently.

### 2024-10-11 12:20 UTC: resolved
The fix for this has been fully rolled-out.

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