# Ably.com (Website Only) intermittent connection issues

- Provider: [Ably](https://down.guide/ably)
- Level: confirmed
- Impact: Degraded
- lasted 46m
- started 2024-09-17 18:21 UTC
- Ably Website
- id: DWN-5b7dc10e3a
- Official page: https://stspg.io/pxy877fy6dvb

## Updates from Ably
### 2024-09-17 18:21 UTC: investigating
We are currently investigating an intermittent issue where some users cannot access ably.com.

### 2024-09-17 18:53 UTC: identified
There is an ongoing incident with Cloudflare (https://www.cloudflarestatus.com/incidents/jnj1y9f5c1r8) which is impacting responsiveness of the Ably website and several minor Ably web properties.
We are monitoring the status of that incident, and bringing services online by disabling Cloudflare proxying where we can. So far, there is no ETA for a fix for that incident from Cloudflare.
The Ably realtime service is not affected.

### 2024-09-17 19:06 UTC: resolved
Cloudflare is indicating that the incident is resolved, and all Ably services appear to be operating normally. We will continue to monitor the situation.

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