# Elevated rates of 502 responses

- Provider: [Ably](https://down.guide/ably)
- Level: confirmed
- Impact: Degraded
- lasted 1h 22m
- started 2024-10-08 15:10 UTC
- Ably Platform
- us
- id: DWN-7dcd36d722
- Official page: https://stspg.io/2z4tm064fxk0

## Updates from Ably
### 2024-10-08 15:10 UTC: investigating
We have been alerted to an issue where our edge proxy (CloudFront) is responding to requests with 502 errors at an elevated (but still low) rate, and are investigating.
If you are experiencing any issues, please let us know at https://ably.com/support.

### 2024-10-08 15:54 UTC: monitoring
We have identified and mitigated this issue and are now monitoring.

### 2024-10-08 16:32 UTC: resolved
This incident has now been resolved.

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