# High pusher, pubnub and mqtt adaptor error rate

- Provider: [Ably](https://down.guide/ably)
- Level: confirmed
- Impact: Degraded
- lasted 33m
- started 2025-11-25 11:38 UTC
- Asia-Pacific (Singapore), Asia Pacific (Sydney), Europe (Ireland) +4
- apac, au, eu, eu-west-1
- id: DWN-d6a6be3485
- Official page: https://stspg.io/vn07fmlxxx18

## Updates from Ably
### 2025-11-25 11:38 UTC: monitoring
There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected

### 2025-11-25 12:01 UTC: monitoring
There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.

### 2025-11-25 12:04 UTC: monitoring
We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.

### 2025-11-25 12:11 UTC: resolved
The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.

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