# Increased latency and errors across some services

- Provider: [Affirm](https://down.guide/affirm)
- Level: confirmed
- Impact: Degraded
- lasted 1h 13m
- started 2024-08-19 20:01 UTC
- US, US, US +2
- us
- id: DWN-1c407954b9
- Official page: https://stspg.io/hrj37y09rkm8

## Updates from Affirm
### 2024-08-19 20:01 UTC: investigating
We are currently investigating this issue.

### 2024-08-19 20:14 UTC: investigating
Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our checkout flow. Lastly, we see that some instances of the Transactions API are experiencing latency and degradation.
We are exploring options to mitigate the issue as soon as possible.

### 2024-08-19 20:32 UTC: investigating
We are seeing a partial outage as well with our checkout and pre qualification services.
We are continuing to investigate and working towards mitigation.

### 2024-08-19 20:51 UTC: monitoring
All systems are operational. We are continuing to monitor for stability.

### 2024-08-19 21:14 UTC: resolved
This incident has been resolved.

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