# Merchant Portal not Loading for Some Merchant Accounts

- Provider: [Affirm](https://down.guide/affirm)
- Level: confirmed
- Impact: Degraded
- lasted 15m
- started 2024-09-23 23:53 UTC
- US
- us
- id: DWN-41586bd081
- Official page: https://stspg.io/nzqh1gt524mk

## Updates from Affirm
### 2024-09-23 23:53 UTC: investigating
We are currently investigating this issue.

### 2024-09-23 23:57 UTC: monitoring
A fix has been implemented and we are monitoring results.

### 2024-09-24 00:08 UTC: resolved
This incident has been resolved.

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