# Increased Errors across Affirm Services

- Provider: [Affirm](https://down.guide/affirm)
- Level: confirmed
- Impact: Major outage
- lasted 8h 24m
- started 2024-11-25 20:28 UTC
- US, US, US - Shop Pay Installments
- us
- id: DWN-5808917363
- Official page: https://stspg.io/tk6g6prz6k5k

## Updates from Affirm
### 2024-11-25 20:28 UTC: investigating
Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.

### 2024-11-25 20:59 UTC: investigating
We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.

### 2024-11-25 21:30 UTC: identified
Our teams have identified the issue and are working on implementing fixes to mitigate the issue.

### 2024-11-25 21:38 UTC: identified
Our teams have implemented a fix and are monitoring to see if services recover.

### 2024-11-25 21:59 UTC: identified
Our services are still impacted. We are working on additional mitigation methods to restore service.

### 2024-11-25 22:35 UTC: identified
The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.

### 2024-11-25 23:13 UTC: identified
We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.

### 2024-11-25 23:20 UTC: identified
The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.

### 2024-11-25 23:27 UTC: identified
We are continuing to work on a fix for this issue.

### 2024-11-26 00:40 UTC: identified
Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.

### 2024-11-26 01:37 UTC: identified
Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.

### 2024-11-26 02:53 UTC: identified
We are performing a controlled recovery and expect resolution in about 1 hour.

### 2024-11-26 04:01 UTC: identified
We are continuing to work on a fix for this issue.

### 2024-11-26 04:03 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2024-11-26 04:52 UTC: resolved
The issue has been resolved and all services have been restored to full functionality.

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