# US/CA Checkout Degradation

- Provider: [Affirm](https://down.guide/affirm)
- Level: confirmed
- Impact: Major outage
- lasted 2h 48m
- started 2025-06-12 18:17 UTC
- US, Canada
- ca, us
- id: DWN-6ae162e7be
- Official page: https://stspg.io/lllv37xxkhld

## Updates from Affirm
### 2025-06-12 18:17 UTC: investigating
We are currently investigating a degradation to checkout and other services in the US

### 2025-06-12 18:30 UTC: investigating
We have confirmed that not all merchants are impacted. We are working to delineate exactly who is and is not impacted and will communicate to merchants/partners accordingly.

### 2025-06-12 18:43 UTC: identified
We have identified the cause of the outage and are investigating potential mitigations now.

### 2025-06-12 18:56 UTC: identified
We have updated the status to reflect that Checkout in Canada was impacted to some degree.

### 2025-06-12 18:58 UTC: monitoring
We have implemented a mitigation which is showing some positive impact to impacted services. We are continuing to monitor that impact and will update accordingly.

### 2025-06-12 19:16 UTC: monitoring
The mitigation applied has been successful at restoring Checkout Service for Affirm merchants. We are continuing to monitor to ensure that service is fully restored.

### 2025-06-12 19:36 UTC: monitoring
We are continuing to monitor the health of Checkout Service in US/CA and have seen no regression in service health.

### 2025-06-12 19:57 UTC: monitoring
We are continuing to monitor for issues with Checkout Service in US/CA. No regression in service health has been observed.

### 2025-06-12 20:08 UTC: monitoring
We see normal success rates for checkout in all countries and domains. Continuing to monitor before considering the issue resolved.

### 2025-06-12 20:37 UTC: monitoring
Affirm Checkout in US/CA has maintained normal success rates. We are continuing to monitor.

### 2025-06-12 21:05 UTC: resolved
This incident has been resolved.

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