# Merchant Portal Sign-in Degradation

- Provider: [Affirm](https://down.guide/affirm)
- Level: confirmed
- Impact: Degraded
- lasted 4h 29m
- started 2025-10-15 14:08 UTC
- US, Canada
- ca, us
- id: DWN-822d44b646
- Official page: https://stspg.io/7snfc1d33hn4

## Updates from Affirm
### 2025-10-15 14:08 UTC: investigating
We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.

### 2025-10-15 14:08 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-15 14:29 UTC: investigating
Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash:
- https://www.affirm.com/dashboard/signin/
- https://www.affirm.ca/dashboard/signin/
While our team works on mitigating this issue, in order to hit the dashboard sign-in page, hit the following Sign-in URLs: 
- https://www.affirm.com/dashboard/signin
- https://www.affirm.ca/dashboard/signin

### 2025-10-15 18:37 UTC: resolved
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working:
- https://www.affirm.com/dashboard/signin/
- https://www.affirm.ca/dashboard/signin/

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