# SMS network issues causing authentication failures for consumers

- Provider: [Affirm](https://down.guide/affirm)
- Level: confirmed
- Impact: Degraded
- lasted 6h 58m
- started 2024-07-03 06:29 UTC
- id: DWN-9d5c08bfab
- Official page: https://stspg.io/gywfq3f2zmsm

## Updates from Affirm
### 2024-07-03 06:29 UTC: investigating
Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.

### 2024-07-03 06:40 UTC: monitoring
SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.

### 2024-07-03 13:26 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).