# Salesforce Integration - Calls not logging in Salesforce

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 35m
- started 2025-11-10 16:04 UTC
- Salesforce Integration
- id: DWN-01984a117c
- Official page: https://stspg.io/fcc0g4h2p405

## Updates from Aircall
### 2025-11-10 16:04 UTC: identified
We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix.
We will provide further updates as soon as progress is made.

### 2025-11-10 16:11 UTC: monitoring
We have implemented a fix, and we observe positive results from our tests. 
We continue to monitor the service performance.

### 2025-11-10 16:38 UTC: resolved
System performance has remained stable during monitoring.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

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