# Intermittent calls and SMS failures on a subset of French and Spanish numbers

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 1h 1m
- started 2026-10-05 11:59 UTC
- Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls +2
- id: DWN-01bb18863f
- Official page: https://stspg.io/5bh2v9wtvf8k

## Updates from Aircall
### 2026-10-05 11:59 UTC: investigating
We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

### 2026-10-05 12:01 UTC: identified
We are working with our carrier that identified the issue and is taking remedial actions.

### 2026-10-05 12:18 UTC: identified
We are observing recovery with the voice service.

### 2026-10-05 12:22 UTC: monitoring
We are observing recovery for messaging too.

### 2026-10-05 13:00 UTC: resolved
This incident has been resolved.

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