# Public API returning 500 error

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 33m
- started 2025-12-17 10:27 UTC
- API & Webhooks
- id: DWN-03bf10b268
- Official page: https://stspg.io/bft1krz6md17

## Updates from Aircall
### 2025-12-17 10:27 UTC: investigating
We are investigating an error on our public API returning 500 error.
The issue has been identified and we are working on a corrective release.

### 2025-12-17 10:28 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-12-17 10:48 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-12-17 11:00 UTC: resolved
Our public API is now working as expected, this incident has been resolved.

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