# Call dropping in Germany

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 2h 32m
- started 2026-03-31 10:24 UTC
- Inbound Calls, Outbound Calls
- id: DWN-0b1d05296f
- Official page: https://stspg.io/4szmjbh4j96v

## Updates from Aircall
### 2026-03-31 10:24 UTC: investigating
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.

### 2026-03-31 10:38 UTC: identified
We applied a routing change for our downstream carrier to mitigate the issue.

### 2026-03-31 10:57 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-31 12:56 UTC: resolved
This incident has been resolved

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