# Calls dropping and quality issues

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 1h 50m
- started 2025-12-22 07:56 UTC
- Inbound Calls, Outbound Calls
- id: DWN-0d98e6157d
- Official page: https://stspg.io/wxb2n038zflg

## Updates from Aircall
### 2025-12-22 07:56 UTC: investigating
We are investigating reports of some calls dropping and some facing quality issues

### 2025-12-22 08:41 UTC: identified
We have identified the issue as coming from one of our Telco providers.

### 2025-12-22 09:18 UTC: monitoring
Our telco partner has advised that the issue should be resolved.
We are monitoring the results

### 2025-12-22 09:45 UTC: resolved
This incident has been resolved.

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