# Analytics Dashboards Not Loading

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 46m
- started 2026-06-19 10:43 UTC
- Analytics
- id: DWN-2a43b3bbdf
- Official page: https://stspg.io/c03vcrtsh3vl

## Updates from Aircall
### 2026-06-19 10:43 UTC: investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time

### 2026-06-19 10:48 UTC: identified
The issue has been identified and a fix is being implemented

### 2026-06-19 12:29 UTC: identified
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.

### 2026-06-19 13:20 UTC: monitoring
We have implemented and observed a return to normal performances.
We keep monitoring the results.

### 2026-06-19 14:20 UTC: investigating
Performance is not stable again, and we are investigating.

### 2026-06-19 14:34 UTC: identified
The issue has been identified by our 3rd party provider, and a fix is in progress.

### 2026-06-19 17:22 UTC: monitoring
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.

### 2026-06-19 19:29 UTC: resolved
This incident has been resolved

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