# Duplicate Inbound Call Attempts - UK Carrier

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 6h 10m
- started 2026-07-02 09:27 UTC
- Inbound Calls
- id: DWN-516907971c
- Official page: https://stspg.io/npphy497d3dv

## Updates from Aircall
### 2026-07-02 09:27 UTC: investigating
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

### 2026-07-02 13:05 UTC: identified
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.

### 2026-07-02 13:10 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-07-02 15:38 UTC: resolved
This incident has been resolved.

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