# Agent experience degraded

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Degraded
- lasted 2h 24m
- started 2025-11-13 13:59 UTC
- Inbound Calls
- id: DWN-6392db736c
- Official page: https://stspg.io/kcbdlny1d3dh

## Updates from Aircall
### 2025-11-13 13:59 UTC: investigating
We are currently investigating an issue with the following symptoms:
The agent's availability is not updated
Inbound calls are not ringing on agents, despite agents being available

### 2025-11-13 14:11 UTC: monitoring
A fix has been implemented, and we are monitoring the results.

### 2025-11-13 14:24 UTC: monitoring
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.

### 2025-11-13 15:58 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-11-13 16:23 UTC: resolved
This incident has been resolved.

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