# Increased Error Rate

- Provider: [Aircall](https://down.guide/aircall)
- Level: confirmed
- Impact: Partial outage
- lasted 41m
- started 2026-10-13 15:38 UTC
- Inbound Calls, Conversation Center, Aircall Workspace (Web) +4
- id: DWN-6fa2f7c630
- Official page: https://stspg.io/5qnh8cl382zk

## Updates from Aircall
### 2026-10-13 15:38 UTC: investigating
We are currently investigating a spike in errors that may cause different sporadic issues.

### 2026-10-13 15:50 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-13 15:50 UTC: identified
The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

### 2026-10-13 15:53 UTC: monitoring
We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

### 2026-10-13 16:19 UTC: resolved
We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

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